Onedrive for Business Support team Onedrive for Business Support team. 'An error occurred. How to troubleshoot issues that you encounter when you sign in to Office apps for Mac, iPad, iPhone, or iPod Touch when using Active Directory Federation Services. Issue: Groups and sites listed in Outlook are different than what appears in OneDrive for Business (new/modern experience). In Outlook all the Office 365 groups are shown that the user is a member of, however, in OneDrive for Business modern view it will only show a few. • Go to the sign-in page: Note: If you check the box next to Keep me signed in, OneDrive will remember your email address and you won't have to enter it again. • Enter your UCSD email address. • After you enter your email and either tab or click off of the email field, you will be redirected to a UCSD sign-in screen: • If you are using Internet Explorer, you will see a login popup. Enter your email address again and your AD password. • If you are using a different browser, you will see a login screen. ![]() ![]() Enter your AD password: • If you forget your AD password,. • Log out: t o prevent unauthorized access to your account, remember to select “Sign out” from the OneDrive navigation menu and close your browser after each session.
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March 2019
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